製品ソフトウェア
Calnex product software downloads are available on desktop website.
技術ライブラリ
Share in Calnex's extensive knowledge and expertise in network synchronization and timing, network emulation and physical layer test. Access white papers, technical overviews, application notes and test plans here.
GdotWhat(ITU-T G.xxxx)？
You're guide to syncronization standards and how to interpret them. Hear from the industry's experts here.
サービスデスク
If you have a question or request about a Calnex product, ask our application experts here (login required).
よくある質問
If you have a question about your Calnex product, we might already have an answer for you here.
CSS Overview
The services provided to customers under the Calnex Support Service (CSS) and the terms and conditions applicable to CSS are described in the CSS Agreement download. Purchase of any Calnex product includes 1 year of CSS as part of the purchase price. Calnex recommends that you purchase extensions to CSS beyond this initial period to ensure that you receive prioritised support, your product is kept up to date and continues to be protected under warranty.
CSS Scope
CSS provides different levels of support for different Calnex products. The services provided may be changed at any time. The current services provided under CSS for each Calnex product are detailed below.
| Hardware Warranty | Software Warranty | Software Update | Technical Support | CSS Brochure | |
|---|---|---|---|---|---|
| Paragon-neo | Paragon | ||||
| Calnex SNE | Calnex SNE | ||||
| Paragon-100G | Paragon | ||||
| Paragon-X | Paragon | ||||
| Paragon-t | Paragon | ||||
| Sentinel | Sentinel | ||||
| Sentry | Sentry | ||||
| Rb/GPS | n/a | n/a | Rb/GPS | ||
| NE-ONE | n/a | n/a | NE-ONE |
all Sentinel and Sentry products are bundled with lifetime software warranty and software updates.
CSS Services
The services provided under CSS are summarised below. For more detail, please download the CSS Agreement.
サポート連絡先
Calnex has a world-wide network of partners. For local representative details go to Partners tab and select your region (country). Alternatively, you can contact us using one of the email addresses below.